Return and Refund Policy
Last updated: October 16, 2024
Here is our return and refund policy:
Returns
1. Eligibility
- Products may be returned within 30 days of receipt for cross-border and 7 days for local purchase, provided they are in their original condition, unopened, and with all tags and packaging intact.
- Certain products, such as perishable items or personalized items, may not be eligible for return unless they are defective.
- Return shipping fees must be under customer responsibilities.
2. Return Process
- To initiate a return, please contact our customer service team via our email helpdesk@wanslu.shop and provide your order number and reason for return.
- We will issue a return authorization and provide you with instructions on how to return the product.
- You are responsible for shipping the product back to us in a timely manner and at your own cost. We recommend using a trackable shipping method.
3. Inspection and Processing
- Once we or our suppliers receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.
- If the product is approved for return, we will process your refund or issue an account credit, depending on your preference.
Refunds
1. Conditions for Refund
- If a product is defective, damaged during shipping, or not as described, you are entitled to a full refund.
- In case of a return due to a change of mind, a partial refund may be issued according to the supplier, deducting any shipping costs and a restocking fee if applicable.
2. Refund Process
- Once your return is approved and processed, we will issue a refund to the original payment method used for the purchase or credit your account with the specific amount. If you wish to withdraw, you can select the payment method.
- Refunds may take up to 7 business days to appear in your account, depending on your payment provider.
Exceptions
1. Final Sale Items
- Some items may be marked as final sale and not eligible for return or refund. Please check the product description before making a purchase.
2. Abused or Misused Products
- Products that have been abused, misused, or damaged due to improper handling will not be eligible for return or refund.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at helpdesk@wanslu.shop. We are here to help and will do our best to resolve any issues promptly.
Please note that this return and refund policy is subject to change without notice. By making a purchase on our e-commerce platform, you agree to be bound by the terms of this policy.